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CONTACT

A person answers. Not a queue, not a bot.

We are small enough that the person who reads your message is usually the one who can fix it. Choose the door that fits and your message reaches the right hands the first time.

CHOOSE THE RIGHT DOOR

Four reasons to write. Four clear destinations.

Each door shows the reply time we aim for. These times and our opening hours are still being confirmed.

01

Something is not working

Say which brand, which channel and what you saw. Paste any message Ovydo showed exactly as it appeared.

support@ovydo.com
Target replySame working day · 4 h on the Agency plan
02

More than ten brands

Beyond the ten brands of the Agency plan, tell us how many brands and how many people. We come back with a price rather than a discovery call.

agences@ovydo.com
Target replyWithin one working day
03

Your personal data

Access, correction, a copy or deletion of your data. Write from the account email so we can verify it is you.

donnees@ovydo.com
Target reply30 days maximum, usually two
04

Anything else

Press, partnerships, a job, or a question that fits none of the three above. It reaches the same small team.

contact@ovydo.com
Target replyTwo working days
THREE LINES

What to put in the message, so we answer once.

Not a form to fill. Three things that save a round trip.

  1. 01
    The brand and the channel

    “Atelier Zniber, Instagram” tells us more than three paragraphs. Most issues live in one channel of one brand.

  2. 02
    What you saw, word for word

    Paste the message Ovydo showed you. It comes from the network and names the cause.

  3. 03
    When it happened

    A time, even approximate, lets us find the exact request in the log.

WHERE WE ARE

Casablanca, and the hours that go with it.

We answer in French, English and Darija. Outside these hours, a message still lands; it simply waits for morning.

CasablancaMorocco
Monday to Friday
09:00 – 18:00
Saturday
10:00 – 13:00
Time zone
GMT+1 · Casablanca
Languages
French · English · Darija

More than ten brands? That one is a conversation.

Above ten brands the grid is drawn with you, and it stays the same product — no separate edition and no annual commitment to unlock it.

See the Agency plan
Write to the agency teamWe answer with a price, not a form